Posted 2 years ago

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I submitted a support request to Twitter this past weekend re. tweets not showing up in people’s timelines. This is the reply I just got:

Hi,

We’ve been flooded with support emails; too many to answer. Please bear with us and try to redo whatever it was that you wrote in about. If you’re still having the problem, reply to this email and I’ll try to help you. You don’t need to reiterate the problem, I’ll be able to read your initial query and your ticket will be re-opened. I’ve marked this ‘solved’ for my own use. I’m not assuming this is solved, but if it is, that’s great!

I’m sorry for the mass response. I’d rather let you know what’s going on then keep you waiting forever. Thanks for using twitter!

Emphasis mine.

WTF?

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  1. smartasshat reblogged this from openareas and added:
    The next step is filtering all complaints and problem reports into the SOLVED folder, with a corresponding auto-reply of...
  2. openareas reblogged this from atsween and added:
    Last time I submitted a support request to twitter I never heard anything. So I didn’t even bother this time. Honestly,...
  3. cssboy reblogged this from atsween and added:
    I’m so very, very sorry for this. Really. I am.
  4. malackey reblogged this from atsween and added:
    They’re taking customer service lessons from Sears.
  5. donthenerd reblogged this from atsween and added:
    DON’T THEY KNOW WHO YOU ARE?
  6. atsween posted this

 

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